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We love to spoil our loyal customers. As a Rituals member, you can enjoy exclusive promotions and gifts from us. We will also send you inspirational content and inform you first about our new products.

We do not use a point based system for rewarding your loyalty. All benefits are available to you from the moment you join as a member.
It's nice to welcome you as a new customer. Creating a Rituals account is completely free, and allows us to spoil you with regular promotions and plenty of surprises.

You can sign up as a member via our website. You can also do this while you are placing an order, so that you can immediately enjoy all the benefits.

To take advantage of your membership benefits, make sure log in to your account whenever you make a purchase with us.
You can create a new password through our password reset process. After entering your email address during login, you can click the Forgot password link. We will then immediately send you an email with instructions on how to create a new password. In case you need any further assistance, please contact our Customer Service team at cs@rituals.com.my.

Tip: make sure to check your spam folder for the password reset email.
You can of course do so. Please state in your account the communications you want to receive from us (or none at all). You can also unsubscribe via our website or via the link in the footer of our e-mails. Please feel free to inform us why you no longer wish to receive our newsletter; your feedback is very important to us.

Please note: after unsubscribing, you will of course still receive communication concerning placed orders.
You can manage all your data from within your account. Once you are logged in, you can change your name, password or telephone number, add your standard delivery and billing addresses and indicate which communications you wish to receive from us.

Please note: it is not possible to adjust your email address in your account. If you would prefer to use a different email address, you can create a new account.
The correct handling of your personal data is extremely important to us. Nevertheless, you may have a reason to want to delete your account. You can of course always inform us via our customer service team at cs@rituals.com.my and we will then delete all data that can be traced back to you as quickly as possible (except the data that we are permitted or obligated to keep by law).

Please note: you will lose the benefits of your account. Perhaps you would prefer to just unsubscribe from our newsletter?

Need some help?

Contact our customer relations team through one of the below channels

Available for all your questions from Monday - Friday, 10.00 - 21.00

Email us at or chat with our live agent

Live Chat

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Call us

+31 (0)202415948

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We aim to respond within 5 minutes

Business Address

Level 19, Wisma UOA2, Jalan Pinang, Kuala Lumpur 50450 Malaysia
VALIRAM GROUP RESERVES THE RIGHTS TO AMEND AND/OR VARY ANY TERMS FROM TIME TO TIME WITHOUT PRIOR NOTICE.