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Shipping and Delivery

We are doing our best to address this and aim to send out your orders as soon as possible.
Please be assured that your order remains our priority; they are being processed and you will receive an update soon.

You will be provided with the carrier's name and tracking number via email once your order ships. Orders shipped within Malaysia will arrive via carrier of our choice.

Note: In most cases, your order is finalised immediately and cannot be changed or cancelled.
It is easy to stay up to date on the status of your order:

All you need to do is log into your account to view your order status. Log into My Account and review your order history.

All other order tracking information will be based on the carriers site.
You can find all your tracking information on the carriers site. Tracking information may not be available for the first 24 to 48 hours after you receive your Shipment Confirmation email.
Orders placed after 12.00PM MYT Monday - Friday may not be processed until the following business day. Weekend orders will be processed the next business day. .
CITY LINK

DELIVERY TYPE COST TIME FRAME
WEST MALAYSIA MYR 10.00 3-5 business days*
EAST MALAYSIA MYR 20.00 3-5 business days*
OVERNIGHT N/A N/A

NOTE: UPDATE ON EAST MALAYSIA SHIPPING: Currently we are shipping only non-dangerous goods to EAST MALAYSIA.

Orders with a merchandise subtotal (after savings) of MYR250.00 or more will receive FREE shipping & handling. Not all services are available for all destinations. Available service options will be displayed at checkout.

MYR 10.00 Flat Rate Shipping & Handling is available for West Malaysia while a MYR 20.00 Flat Rate Shipping & Handling is avaliable for East Malaysia for orders MYR250.00 & below in merchandise value. Shipping is via Standard service. We do not ship to PO Box destinations.

NOTE: Orders placed after 12 p.m. MYT Monday - Friday may not be processed until the following business day.

Shipping & handling charges - which include taxes, duties and brokerage fees where applicable - will automatically be added to your total during Checkout.

Dangerous goods (also known as hazardous material or hazmat) are any substances or materials that are capable of posing an unreasonable risk to health, safety, and property during transportation. Identifying dangerous goods is the first step to reduce the risks posed by the product with proper packaging, communication, handling, and storage.

Goods with these characteristics are considered dangerous (not exhaustive):
  • Radioactive
  • Flammable
  • Explosive
  • Corrosive
  • Toxic
  • Oxidizing
  • Infectious
  • Other regulated materials

Electronic equipment, perfumes and other sprays may be classified as Dangerous Goods. Some materials or chemicals may have characteristics that cause them to become harmful in specific circumstances.
We do not offer this option currently; however, we do offer MYR 10.00 Flat Rate Shipping & Handling for West Malaysia and a MYR 20.00 Flat Rate Shipping & Handling for East Malaysia for orders MYR250.00 & below in merchandise value via courier service within Malaysia.
At this time, we only ship to addresses that are located within Malaysia.
MYR 10.00 Flat Rate Shipping & Handling for West Malaysia and MYR 20.00 Flat Rate Shipping & Handling for East Malaysia is available for orders MYR250.00 & below in merchandise value.
If your order has not arrived, please call the carrier, and allow one additional business day past the delivery estimate, or one additional business day after your shipping timeframe. If your package still has not arrived, please contact us at cs@rituals.com.my.

NOTE: Be sure to check around for your package; some carriers leave packages in hidden places so it cannot be seen from the street. Check to see if someone else, like a neighbour or an Apartment Office Manager, accepted the delivery on your behalf.
If your order arrives with a damaged or defective item, please contact us at cs@rituals.com.my. We will be happy to take a look at your order and discuss options!
Delivery Estimates are based on two factors: order processing time and time in transit. In Stock items will be shipped once the item is located, your payment is approved, and the receiving address is verified. For most orders, this process begins once your online order has been submitted. Depending on the time you place your order, the order process might not start until the following business day. Business days are Monday-Friday, excluding Public Holidays. During peak periods you may experience longer than average order processing time.

Rituals Cosmetics will determine the most efficient method of delivery based on your shipping address.

Shipping & handling will be charged at the time of order being placed. If your order includes a pre-order or backordered item, shipping & handling charges will be assessed for the entire order at the time of the initial shipment. You will not be charged for an item until it is shipped.

Shipping & handling is a taxable service.

Need some help?

Contact our customer relations team through one of the below channels

Available for all your questions from Monday - Friday, 10.00 - 21.00

Email us at or chat with our live agent

Live Chat

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Call us

+31 (0)202415948

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We aim to respond within 5 minutes

Business Address

Level 19, Wisma UOA2, Jalan Pinang, Kuala Lumpur 50450 Malaysia
VALIRAM GROUP RESERVES THE RIGHTS TO AMEND AND/OR VARY ANY TERMS FROM TIME TO TIME WITHOUT PRIOR NOTICE.