1. Home
  2. FAQ

Do it yourself

Check my order status Check balance on giftcard

Payment

We try to make payment as easy as possible for you. You can complete your order securely using the following payment methods:

FPX: via Maybank, CIMB, Hong Leong, HSBC, RHB and other registered banks and financial institutions.
Credit card: Visa, Mastercard
E-wallets: GrabPay, Touch 'n Go, Boost, MAE, MCash
Gift card: enter your e-gift card code and pin at the ‘Payment’ step. You will be able to see if there is any surplus left to pay. For my details, please visit our Gift Card Terms and Conditions page.

All prices are shown in, and processed in Ringgit Malaysia.
If your order payment was unsuccessful, try emptying your shopping cart and then deleting your cookies (instructions for this vary per browser and you can find them easily using a search engine such as Google). Usually, you can complete your order once your cookies have been removed.

Please ensure that there is sufficient balance available in your mode of payment. It is also important to ensure the transaction is done outside of any maintenance period conducted by the bank.
After placing your order, you will usually see that the purchase amount has immediately been debited from your account. The payment reference often contains your order number. If something is unclear, check which situation applies to you:

  • Order not paid; purchase amount has not been debited.
    • In this case, payment processing has failed. You can place a new order with confidence.
  • Order paid but have not received order confirmation.
    • Your order confirmation will generally arrive within an hour of placing the order. We advise you to check if this email is in your spam folder. Naturally, we will be happy to assist you if you have not received this.
  • The gift card balance has been debited but the payment of the remainder has failed.
    • When you have redeemed your e-gift card, but the remainder has not been paid, the e-gift card credit used will be reinstated back to you in a timely manner. You can check the current balance of your card under your account. Should you have any concerns about your e-gift card and its balance, please reach out to us at cs@rituals.com.my and the team will be happy to assist you.
  • Order confirmation received, but no track & trace.
    • You will receive all information about your delivery as soon as your order is on its way. You can also reach out to us at cs@rituals.com.my for further inquiries should you have not received your package within the stipulated delivery time.
We send your invoice digitally and it can be downloaded from your account. After placing your order, you will receive a confirmation with an overview of your order. We will send the digital invoice when the parcel is on its way. There is no packing slip or invoice in your package. This is so you can confidently place an online order to surprise someone with our luxurious products.
You can use your e-gift card as a payment method via our website. After selecting the desired delivery time in your shopping cart, you can pay with your e-gift card in the final step. On the payment page (step 3) you will be able to add the 'RITUALS gift card' option and enter the 19-figure code and 6-figure pin.

Insufficient balance on your e-gift card, or do you have more than one? This is also possible of course! After entering your e-gift card code, you will be able to select a new payment method for the balance.

For further information, you can refer to your Gift Card Terms & Conditions FAQ page.
You can check how much you have to spend using our balance checker. The code consists of 19 figures with a 6-figure pin code.
The Rituals e-gift card has a validity of one year and can be used anytime during that period. You do not have to use your e-gift card in one transaction. The remaining credit will of course remain on the card for the next purchase within the validity period.
If you get an error message about a credit card failure after attempting to submit an order, you may want to check the following:

  • Ensure that there are no typos or misspellings in your name and other required details.
  • Try re-entering your CVC or security code and ensure that it is correct.

NOTE: With each submission, you may place another hold on your funds for the total amount of the order. If this happens, those authorizations will drop off your account within 1-8 business days, but up to 30 depending on your issuing bank. Please contact your bank for further questions.

Need some help?

Contact our customer relations team through one of the below channels

Available for all your questions from Monday - Friday, 10.00 - 21.00

Email us at or chat with our live agent

Live Chat

Start a chat now

Opens Live Chat

We’re a little busy – our response might take longer than usual

Call us

+31 (0)202415948

Local rates apply

We aim to respond within 5 minutes

Business Address

Level 19, Wisma UOA2, Jalan Pinang, Kuala Lumpur 50450 Malaysia
VALIRAM GROUP RESERVES THE RIGHTS TO AMEND AND/OR VARY ANY TERMS FROM TIME TO TIME WITHOUT PRIOR NOTICE.