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Returns

Our aim is that all our products reach you in perfect condition. If you are disappointed in any way; or should you receive damaged or faulty product; or receive an incorrect order please contact us within 14 days upon receiving your purchase.

We do not provide refunds for change of mind unless goods are damaged or faulty, and in instances where item(s) ordered are out of stock. We will provide refunds for these items and will be credited to the same payment method used.

If you have received a damaged item(s) and we have available stock for the item, we may offer a replacement. For us to process your replacements, you are required to create an account and include your shipping address in your profile.

Online purchases can only be returned online. Please allow 28 days for your return to be received and processed. Stores are not able to accept returns for online purchases.

Please ensure your return meets the following conditions:
  • Clothing must have the price tag attached and be unworn and unwashed.
  • Return your products in an undamaged package (preferably the original shipping box).
  • For products that are damaged or show signs of use, we retain the right to refuse the return or to charge for the damage.
  • Please also return the gift to us if you return the entire order. If not, we will charge the purchase amount of the gift when purchasing, with the amount to be returned.
  • The following products cannot be returned: Rituals Cosmetics e-gift cards and personalised products.


PLEASE NOTE: All must be made in the country of original purchase. Gift cards cannot be returned, or otherwise redeemed for cash.
You may return your purchase by contacting the Customer Care Centre at cs@rituals.com.my who will advise you on how to return your goods. The following information will be required when returning your goods:

  • Confirmation Email containing your Transaction Reference Number
  • Return your products in an undamaged package (preferably the original shipping box).
  • Delivery Documentation containing your Delivery Number
  • List and description of goods to be returned
  • Reason given for returning goods

When returning the goods by post please note: It may take up to 28 days for your parcel to reach us upon being returned and processed post receipt. Reasonable care must be taken when packaging the parcel and returning it so that goods are not damaged in transit.
Returns are only accepted for damaged items. There will be no returns for change of mind. Purchases made online cannot be returned in-store. Please read our returns policy or contact our customer service team at cs@rituals.com.my for more information.
Your return shipment begins by contacting us at cs@rituals.com.my and registering your return . You can easily state which products you wish to return. You will then receive an e-mail with instructions on how to proceed with the return.

Please ensure that returned products meet our return conditions stated in the return policy. Refer to your return instructions to see which delivery service will return your order to us.
Please allow up to 2 weeks for refunds to be reflected in your account statement post processing. All returns will be credited to the original form of payment (excluding shipping and handling charges). During peak period, there may be a slight delay in processing your refunds. Once your refunds are processed, you will receive an email update from our Customer Service Team. For other concerns about your refunds, you may reach out to us at cs@rituals.com.my. Please note, e-gift cards cannot be refunded.

When purchasing items as part of a Buy X Get X promotion, the promotional discount is based on the lowest priced item, then applied to each item proportionately. If you return any items due to faulty/damaged or the item is out of stock, your refund will be reduced to the discounted amount for each item. Any gifts with purchase (GWP) are exempt from the Buy X Get X promotion and if out of stock, are not eligible for a refund.
Items purchased at a Rituals Cosmetics store must be returned or exchanged in a store in the original country of purchase. Be sure to bring your original receipt to a store located in the original country of purchase.

Online purchases can only be returned online. Please allow 28 days for your return to be received and processed. Stores are not able to accept returns for online purchases.
Have you received a gift with your order and are you returning the entire purchase? Then we would also like you to return your gift with your return shipment. If you wish to keep this, we will deduct the purchase amount of your gift from the amount to be returned.
Do you want to cancel your return, or do you want to return more or less than you indicated earlier? Kindly initiate another email conversation with our customer service team at cs@rituals.com.my and they can advise you on the best method to do so. If you are not returning any items, you don’t have to do anything.
Swapping is not possible, but obviously you are very welcome to place a new order to get your hands on your favourites!

Need some help?

Contact our customer relations team through one of the below channels

Available for all your questions from Monday - Friday, 10.00 - 21.00

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Business Address

Level 19, Wisma UOA2, Jalan Pinang, Kuala Lumpur 50450 Malaysia
VALIRAM GROUP RESERVES THE RIGHTS TO AMEND AND/OR VARY ANY TERMS FROM TIME TO TIME WITHOUT PRIOR NOTICE.