1. Home
  2. FAQ

Do it yourself

Check my order status Check balance on giftcard

Sustainability

Sustainability is very important to us. We care just as much about your personal wellbeing as we do about the planet. By caring for both with passion, we believe that we can make steps towards a more sustainable future. We’re determined to minimise our impact on the environment and to make responsible choices that have a positive effect on the world.

We operate based on three pillars: Clean, Conscious, and Caring. This means all our products are responsibly sourced, cleanly formulated and dermatologically tested, and we make conscious choices for our packaging and inspire consumers to live soulfully.

Find out more about our approach to sustainable wellbeing here.
Rituals Cosmetics is against animal testing and has been since we were founded in 2000. We have never tested any of our individual ingredients or finished products on animals and we do not work with suppliers that do so. Instead, we enlist the help of enthusiastic volunteers, independent dermatologists and safety institutions to ensure our products fully meet the required regulations.
Most of our products are vegan-friendly as they have not been developed with any animal-derived ingredients. The full ingredient list can be found on the packaging of each product as well as on our website. Please do not hesitate to contact us to ask if a specific product or ingredient is vegan-friendly. We will be happy to check it for you.
During Earth Week we announced our goal of growing 5 million trees globally by the end of 2022. For every refill we sell, we will grow a tree in collaboration with our partners.

Our eco-friendly refill products have always been a smart choice; they are cost effective and reduce waste, and now they also contribute to a more sustainable future through reforestation!

To learn more about our commitment to planting 5 million trees in 2022, visit our website.
We combine the best of nature and advanced science in the development of our products. We use as many ingredients of natural origin as possible, ensuring they are sourced sustainably and keeping in mind their conservation as natural resources. We only use alternatives that have been developed in a lab when it is necessary for product safety, when it is better for the environment, or for properties that cannot be derived from nature.

Need some help?

Contact our customer relations team through one of the below channels

Available for all your questions from Monday - Friday, 10.00 - 21.00

Email us at or chat with our live agent

Live Chat

Start a chat now

Opens Live Chat

We’re a little busy – our response might take longer than usual

Call us

+31 (0)202415948

Local rates apply

We aim to respond within 5 minutes

Business Address

Level 19, Wisma UOA2, Jalan Pinang, Kuala Lumpur 50450 Malaysia
VALIRAM GROUP RESERVES THE RIGHTS TO AMEND AND/OR VARY ANY TERMS FROM TIME TO TIME WITHOUT PRIOR NOTICE.